Return policy

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We offer a 15-day return policy for all products* ordered in our Marketplace. We may also pay for the return shipping depending on the circumstances.

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As long as the product is unopened, undamaged and unworn, we will refund you when the item is received. 

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Below are step by step instructions.

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1. Customer to send product back to us within 15 days of receipt ( received )

2. We receive product(s) in excellent condition ( un-used condition )

3. *Non returnable items.

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These items cannot be returned if you change your mind. This does not impact your rights where a product may be faulty, damaged, or incorrectly supplied.

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• Cosmetics (if the hygiene seal is broken)

• Beauty products

• Fragrances

• Hosiery

• Swimwear

• Pierced jewellery

• Printer cartridges

• Personalised printed material (for example, and not limited to, photos, canvas, mugs, calendars, etc.)

• Bedding and accessories (for example, mattresses, including air mattresses, sleeping bags and pillow protectors, etc., where the seal and/or packaging has been opened)

• Tents (where the bag has been opened or components have been used)

• Gift cards, phone recharge or third party gift cards

• ​Mobile Phones

• Opened software & games

• Headphones

• Lingerie and underwear ( irrespective of packing style )

• Earrings

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Due to hygiene reasons, we are unable to refund lingerie, underwear (irrespective of packaging style), swimwear, hosiery, and earrings.

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Customer Service

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After receiving your product(s) you have 15 days to return your product(s).

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Submit a return? Contact customer service. support@sunmosa.com.  We will ask for photos / videos of products to be sent to our support team. All to be sent to support@sunmosa.com

 

We will handle this carefully for you and come up with an appropriate solution within 3 days.

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Damaged / Lost Goods

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If the products are lost or damaged in transit, please contact us within 7 working days of receiving your goods at support@sunmosa.com  We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

Please see our Buyer Protection Money Back Guarantee

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Please see our page Terms and Conditions for our full Terms and conditions